Cost of Poor Quality

cost of poor quality


The Cost of Poor Quality (COPQ) has been designed to assist the industry in identifying, quantifying, improving and eliminating failure costs that are limiting their potential to drive innovation, improve operations, reduce unnecessary costs, enhance their quality product profile and comply with regulations.

Course Objective

After going through Cost of Poor Quality training participants will understand and learn about:

  • Understand the different costs associated with quality management (Assessment, Prevention and Failure).
  • Learn techniques, approaches and other considerations when implementing a COPQ process.
  • Learn how to integrate COPQ metrics as a valuable component of the check-act process for their quality management systems.
  • Learn how to examining the Costs of Waste and how to measure and use them to direct problem solving.

Who Should Attend :

Lean Managers               Process Engineer

Project Managers            Quality Managers

Vendor Managements     Sourcing Managers

Senior Managements

Benefits of Attending

Cost of Poor Quality is designed to attract interest from cross-functional team members from middle management to senior leaders, roles that are critical in the support and successful implementation of strategic and operational aspects of this process.

Cost of Poor Quality training workshop will offer following benefits:

  • Grasp the value of measuring and improving cost, with particular emphasis on external and internal failure cost.
  • Comprehend the strategic and operational aspects related to implementing a successful COPQ process across the supply chain.
  • Avoid common pitfalls and obstacles when implementing a COPQ process.
  • Integrate COPQ metrics as part of the QMS management effort.
  • This training helps to prioritize just where you need to exert your effort to get the most return for your investment of time or resources.

Workshop Agenda

Introduction to Cost of Core Quality

Introduction, Cost of Quality Origin, Characteristics of successful cost of quality implementations, Applying COQ to different business environments

Why Measure COQ

Understand the value of measuring and tracking Cost of Quality, Acknowledge and recognize “hidden” Costs of Quality, Understand the PAF Model for measuring COQ, Realize the significance Prevention activities play when striving to reduce COQ

Calculating Cost of Quality

Recognize the importance of gaining commitment for a COQ effort from Process Owners, Realize the valve of involving the Financial Department right at the start, Understand the sources of data for COQ measures, Be able to group COQ data into appropriate PAF categories, Key Performance Indicator, Measures, Metrics

Cost of Non Quality

Culture of Failure, Dependence of Detection, Failure Costs – External / Internal, Appraisal Costs – Culture of Inspection vs. Prevention, Inspection Types

Reducing COQ

Understand how to effectively track COQ performance, Be aware of the need to use data to prioritize improvement targets, Realize the importance of addressing the root cause or source of problems, Be able to apply the PDCA cycle to COQ efforts

Corrective Actions Against High Costs

Root Cause Analysis (RCA), Kaizen Overview, Know how to use “Approximation Values” for COQ inputs, Be able to calculate Cost of Quality for each of the PAF categories and convert those inputs into COQ %, Understand how to develop a COQ Reporting and Tracking System

Costs of Good Quality

Prevention Costs – Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA)

Preventive Action – Statistical Stability, Prediction / Process Capability

Feedback From Past Participants

“The trainer guidance has helped us to understand how emotions affect others and  ensures that people lead efficiently and considerately.”

“This workshop helped us to discover the appropriate negotiation style for each situation.”

“This workshop had the knowledge about developing a negotiation plan that is simple, but highly effective.”

@Tetrahedron Manufacturing Services Pvt Ltd

Phone : +91 7042140046        Email: