The Cost of Poor Quality (COPQ) has been designed to assist the industry in identifying, quantifying, improving and eliminating failure costs that are limiting their potential to drive innovation, improve operations, reduce unnecessary costs, enhance their quality product profile and comply with regulations.
After going through Cost of Poor Quality training participants will understand and learn about:
- Understand the different costs associated with quality management (Assessment, Prevention and Failure).
- Learn techniques, approaches and other considerations when implementing a COPQ process.
- Learn how to integrate COPQ metrics as a valuable component of the check-act process for their quality management systems.
- Learn how to examining the Costs of Waste and how to measure and use them to direct problem solving.
Who Should Attend :
Lean Managers Process Engineer
Project Managers Quality Managers
Vendor Managements Sourcing Managers
Benefits of Attending
Cost of Poor Quality is designed to attract interest from cross-functional team members from middle management to senior leaders, roles that are critical in the support and successful implementation of strategic and operational aspects of this process.
Cost of Poor Quality training workshop will offer following benefits:
- Grasp the value of measuring and improving cost, with particular emphasis on external and internal failure cost.
- Comprehend the strategic and operational aspects related to implementing a successful COPQ process across the supply chain.
- Avoid common pitfalls and obstacles when implementing a COPQ process.
- Integrate COPQ metrics as part of the QMS management effort.
- This training helps to prioritize just where you need to exert your effort to get the most return for your investment of time or resources.
Introduction to Cost of Core Quality
Introduction, Cost of Quality Origin, Characteristics of successful cost of quality implementations, Applying COQ to different business environments
Why Measure COQ
Understand the value of measuring and tracking Cost of Quality, Acknowledge and recognize “hidden” Costs of Quality, Understand the PAF Model for measuring COQ, Realize the significance Prevention activities play when striving to reduce COQ
Calculating Cost of Quality
Recognize the importance of gaining commitment for a COQ effort from Process Owners, Realize the valve of involving the Financial Department right at the start, Understand the sources of data for COQ measures, Be able to group COQ data into appropriate PAF categories, Key Performance Indicator, Measures, Metrics
Cost of Non Quality
Culture of Failure, Dependence of Detection, Failure Costs – External / Internal, Appraisal Costs – Culture of Inspection vs. Prevention, Inspection Types
Understand how to effectively track COQ performance, Be aware of the need to use data to prioritize improvement targets, Realize the importance of addressing the root cause or source of problems, Be able to apply the PDCA cycle to COQ efforts
Corrective Actions Against High Costs
Root Cause Analysis (RCA), Kaizen Overview, Know how to use “Approximation Values” for COQ inputs, Be able to calculate Cost of Quality for each of the PAF categories and convert those inputs into COQ %, Understand how to develop a COQ Reporting and Tracking System
Costs of Good Quality
Prevention Costs – Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA)
Preventive Action – Statistical Stability, Prediction / Process Capability
Feedback From Past Participants
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