Negotiation Skill

Negotiation skill is striving for a win-win situation, aiming for satisfied customers, a healthy organization and personal success. It also means striving for maximum results without adversely affecting your relationship with the buyer. However, this road is full of pitfalls. You will have to deal with emotions and non-rational arguments.

Course Objective

The art of negotiation is as important a business skill as it ever has been. Strong negotiation skills can be the difference between a beneficial compromise and a loss.

Negotiation Skill is also important when you are dealing with vendors. The person dealing with the external parties must be a good negotiator else he will end up paying more amount than required.

Who Should Attend

Customer Relationship Manager

Sales Manager and Executives

Management Representatives

Department Heads

HR Managers

Line Leader

Operation Managers

Purchase and SQA Team

Benefits of Attending

During this course, you learn to deal with these barriers, allowing you to achieve win-win solutions in many different situations. Step-by-step, you will learn to confidently follow a balanced training.

This session will enable the participants to develop a skill to think on their feet while interacting with the client and to win the discussion as well as the business.

This session is designed with a combination of Trainer Intervention, Group Discussion, Activities & Role Plays

After the session, the participants will be able to

• Understand the principles of negotiations
• Identify the different negotiation styles
• Develop your own “natural” negotiation style
• Learn how to prepare for successful negotiations
• Choosing the appropriate strategy
• Conduct successful negotiations
• Assess your own skills
• Resolving people/communication issues
• Closing negotiation techniques

Introduction

 Ice Breaker

Understanding Negotiation

Types of Negotiation

Distributive

Integrative  

Negotiation Process

Prepare Team, Know your Customer, Identify Objectives, Priorities, Create Options, Examine Alternatives, Select Strategy and tactics

Identify the problem and propose solutions. Develop Win-win

 Planning a Negotiation Strategy

 What I am Negotiating- Variable- Establishing Objectives for both parties- Identifying areas of Agreement-Zone of Potential Agreement- Areas of Disagreement

Feedback From Past Participants

“The session was very useful for all our managers and supervisors. Customer have appreciated the  way issues are managed”

“This was fun &  learning session. I feel more confident and proactive in reaching out to customer”

“ Being from a sales background, negotiating was a daily part of my work.  I learned some new and effective techniques which complemented my sales experience”

Know Your Trainer

B tech from NIT Rourkela, PGDM  from IIM Calcutta with 14+ yrs of intensive experience in various sector. He is a certified coach for Manufacturing Management and System Development

He has helped companies turn-around by implementing Manufacturing Excellence through Lean, Statistical Quality Control, Six Sigma, Strategy Management

He is a passionate reader and have inclination to solve complex business problems within very short span of time.