Negotiation skill is striving for a win-win situation, aiming for satisfied customers, a healthy organization and personal success. It also means striving for maximum results without adversely affecting your relationship with the buyer. However, this road is full of pitfalls. You will have to deal with emotions and non-rational arguments.
Course Objective
The art of negotiation is as important a business skill as it ever has been. Strong negotiation skills can be the difference between a beneficial compromise and a loss.
Negotiation Skill is also important when you are dealing with vendors. The person dealing with the external parties must be a good negotiator else he will end up paying more amount than required.
Who Should Attend
Customer Relationship Manager
Sales Manager and Executives
Management Representatives
Department Heads
HR Managers
Line Leader
Operation Managers
Purchase and SQA Team
Benefits of Attending
During this course, you learn to deal with these barriers, allowing you to achieve win-win solutions in many different situations. Step-by-step, you will learn to confidently follow a balanced training.
This session will enable the participants to develop a skill to think on their feet while interacting with the client and to win the discussion as well as the business.
This session is designed with a combination of Trainer Intervention, Group Discussion, Activities & Role Plays
After the session, the participants will be able to
- Understand the principles of negotiations
- Identify the different negotiation styles
- Develop your own “natural” negotiation style
- Learn how to prepare for successful negotiations
- Choosing the appropriate strategy
- Conduct successful negotiations
- Assess your own skills
- Resolving people/communication issues
- Closing negotiation techniques
Workshop Agenda
Introduction
Ice Breaker
Understanding Negotiation
Types of Negotiation
Distributive
Integrative
Negotiation Process
Prepare Team, Know your Customer, Identify Objectives, Priorities, Create Options, Examine Alternatives, Select Strategy and tactics
Identify the problem and propose solutions. Develop Win-win
Planning a Negotiation Strategy
What I am Negotiating- Variable- Establishing Objectives for both parties- Identifying areas of Agreement-Zone of Potential Agreement- Areas of Disagreement
Strengthening your Strategy
BATNA
Anchor
Yielding-
Candor
Framing
Reciprocity
Reactive Devaluation
Barriers and mistakes in Negotiating
Inadequate Preparation
Tire Kickers
Scotoma
Argument
Counter Offer
Competitive Arousal
Handling Anger in Negotiation
Negotiation Behavior
Matrix Diagram
Training Deliverables
Feedback From Past Participants
“The session was very useful for all our managers and supervisors. Customer have appreciated the way issues are managed”
“This was fun & learning session. I feel more confident and proactive in reaching out to customer”
“ Being from a sales background, negotiating was a daily part of my work. I learned some new and effective techniques which complemented my sales experience”
Know Your Trainer
B tech from NIT Rourkela, PGDM from IIM Calcutta with 14+ yrs of intensive experience in various sector. He is a certified coach for Manufacturing Management and System Development
He has helped companies turn-around by implementing Manufacturing Excellence through Lean, Statistical Quality Control, Six Sigma, Strategy Management
He is a passionate reader and have inclination to solve complex business problems within very short span of time.
@Tetrahedron Manufacturing Services Pvt Ltd
Phone : +91 7042140046 Email: training@tetrahedron.in
