Total Quality Management (TQM) - TQM Consultants

Customer Satisfaction | Standardized Quality | Optimised Cost

Worldwide companies are always seeking continuous improvement in their processes, increasing the quality of their products and services. We have a team of TQM consultants that focus on ensuring your company is operating at peak performance. Our consultants are masters at improving workflows and enhancing quality and always ready to support for product and process development through consulting.

With the help of several Total Quality Management (TQM) processes, many manufacturing industries are achieving their expected goals.  If TQM is implemented properly in every area of the department in business, we can easily differentiate the positive impact on processes & overall business objectives. 

Implementation of TQM in manufacturing industry helps in increasing an organization’s performance, making strategies with focus on customer’s mindset with the aims of eliminating, reducing, or avoiding faults across the board. TQM implementation in manufacturing and service sectors focus on functions and departments of the company also TQM leds by senior leadership via training, goal setting along with effective communication.

However, to implement TQM in manufacturing industry successfully, a lot of businesses lack tools, expertise, and experience. TQM consultants will help you to implement TQM in your organisation with the help of various tools & techniques which will result in standardized quality, optimised cost, customer satisfaction and continuous improvement.

Get Expert's Advice For Gap Analysis On Your Quality Management Journey

How to implement TQM in Manufacturing Industry?

Step by Step approach to implement total quality management in manufacturing, we will-

  • Recording of voice of customers (VoC) / pain areas.
  • Examine your current situation.
  • Highlighting opportunities for improvement (OFIs).
  • Make a customized project plan for deployment of TQM methodology includes project scope, time frames, resource plan and budgets.
  • Measure and improve your success rate with the guidance of experienced consultants and subject matter experts.

Major areas of improvement through TQM

Total quality management in the manufacturing industry describes a management strategy that took a long term success with customer satisfaction and continuous improvement. Our TQM Consultants provides important skills to those business who are seeking for new plan initiatives, development strategies, and transition staff responsibilities.

Every employee of the manufacturing industry is responsible for the improvement of the company’s goods and services. The journey of TQM also dovetail properly with the lean manufacturing journey. TQM has 10 areas of working-

  • Quality of workplace 
  • Quality of improvement
  • Quality of Material 
  • Quality of Process 
  • Quality of Employee 
  • Quality of Communication
  • Quality of Supplier
  • Quality of Documentation
  • Quality of Measurement
  • Quality of Management

8 principles that govern Total Quality Management initiatives:

Customer Focused: Ultimately customers will decide the quality level of the product and whether or not improvement initiatives were successful.

Total Employee Involvement: Every employee works together to get the common goals.

Process-Centric: Work of TQM is to strongly focus on process thinking. Performance metrics are counted on a regular basis in order to identify any unexpected deviations.

Integrated System: To achieve the quality excellence, an integrated system is the best approach for horizontal processes that interconnect all other vertical functions.

Strategic and Systematic Approach: The difficult part of achieving an organization’s vision, mission, and goals is the strategic approach of quality management. 

Continual Improvement: This technique is used to find analytical and creative ways to become more competitive and productivity to meet the organizational goals. 

Fact-Based Decision Making: To increase decision accuracy and accurate forecasting, data should be continuously collected and analyzed. 

Communications: Effective communications of strategies, method, and timeliness plays a large part in maintaining morale and in motivating employees at all levels.

Our TQM in Manufacturing Industry and TQM Consultants Services are designed to cater the expected result in performance of the organization. Improvement ideas given by TQM consultants should go beyond actions that assign to a specific function. So when we measure the final result, each area of the organization should be counted. As a result, production, customer satisfaction, and revenues all rise with a positive feedback loop of continuous improvement.

How can an Industry get Deming Certification?

We have a team of consultants with in-depth implementation experience of Deming’s certifications. We help companies to guide through the deming certification journey and support companies to adopt industry-leading practices, enhance their operational efficiency, excellence in quality management and ultimately achieve deming certification.

Deming’ 12 principle in Total Quality Maintenance

Deming 12 Principles

List of Tools and Techniques Used in Total Quality Management

Here is a list of basic set of Total Quality Management tools. These tools will help to identify and analyse qualitative and quantitative data which is useful for businesses. That are:

  1. Customer Complaint
  2. Customer Feedback
  3. Skill Assessment
  4. Competency Assessment
  5. Training Need Identification
  6. CTQ Defining
  7. Control Plan Development
  8. Work Instruction
  9. 7QC Tools
  10. Packaging Standard

Why implement TQM in Manufacturing Industry?

The main objective of TQM is “Do the right things, right the first time, all the time.” TQM is recognized as a generic management tool applicable in the manufacturing industry to enhance organizational efficiency, customer satisfaction, and employee involvement. Here we will assist you with successful implementation of TQM programs through our expert TQM Consultants.

  1. Reduce Defects,
  2. Streamline Processes,
  3. Foster a Culture of Excellence,
  4. Increase Competitiveness and Sustainable Growth