Communication is the exchange of information and ideas, whether written or verbal. Effective communication skills are about conveying your message to others clearly. Communication is an important skill for successful businesses and for building relationships by influencing interactions either positively or negatively. Effective communication engages the choice and use of an effective communication channel and presentation of information to the target audience.
After going through Communication Skill training participants will understand and learn about:
- Learn how to develop the skills to negotiate and influence with confidence.
- Learn how to manage change through effective interpersonal communication.
- Understand the role of communication in personal & professional success.
- Learn how to develop an action plan to improve communication skills.
- Understand about Four-Step cycle of communication.
- Understand the benefits of active listening.
Who Should Attend:
Senior Managements Team Leaders
Supervisors Marketing Executives
Marketing Heads Sales Managers
Benefits of Attending
The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in.
Employees in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media.
Good communication skills will help you get hired, land promotions, and be a success throughout your career.
Communication Skill training workshop will offer following benefits:
- Analyze their own interpersonal communication style.
- Grow relationships through more powerful communication.
- Deal with different behavior ranging from aggressive to submissive.
- Communicate more effectively in person, using the phone, and using email.
- Assertively deal with ‘political’ communication and conflict communication.
- Develop the confidence to handle a wide range of difficult and demanding situations more effectively.
Introduction to Communication
Influence or Persuade?, The Communication Process, Identifying and Adjusting your Communication Style, Five Communication Styles, The 6 Cs of Communication, The Four-Step Cycle of Communication, The Dynamics of Communication, Communication is a Two-Way Street, Process of communication, Breakdown of communication, Different communication methods and their effectiveness.
First Impressions, Appearance, On the Front Foot: Being Positive, Using the Right Words, The Three Components of Communication, Body Language and Non-Verbal Messages, Exercise.
Overcoming the Challenges of Telephone Communication, Improving Telephone Communication, Factors of Voice, Para-Verbal Communication Skills, The Power of Pitch, The Truth about Tone, The Strength of Speed, Exercise.
Quick Tips for Types of Messages, The Power of Words, Right First Time, Keep it Concise, Address your target, Keep it Simple, Your Three Stage Structure, Exercise.
Questioning and Listening Skills
Verbal Signs of Active Listening, Non-Verbal Signs of Active Listening, Voice tone and projection, First impressions and building rapport, Body language, Active Listening, The Five Levels of Listening, How Asking Question Helps You, Open and Closed Questions, The Funnel, Exercise.
How to be an Effective Communicator
Your Level of Understanding, Dismantling your Assumptions, Prejudices, Your Preconceptions: Stereotyping, Your History & Experiences, Asking for Feedback, How to Find Out What Others Think About You, Is your Self-Image Correct?, Getting your Self-Image Right, The Wheel of Communication.
Overcoming Communication Problems
Four Tips for Delivering Difficult Messages, Delivering Difficult Messages, Dealing With Conflict, Dealing With Opposition, Barriers to Communication, Why Communication Goes Wrong, Exercise.
Getting Better Outcomes
Best Practices For Communicating Effectively, Timing: What’s Best For Them, The Effect of Location, Intimidation, Create an Action Plan.
Feedback From Past Participants
“The trainer guidance has helped us to understand how to develop good relationships through more powerful communication.”
“This workshop helped us to improve the knowledge about different communication methods and their effectiveness.”
“This workshop had the knowledge about how to develop an action plan to improve communication skills.”