Total Quality Management (TQM)

Higher Productivity | Optimised Cost | Customer Satisfaction

Worldwide companies are always seeking continuous improvement in their processes, increasing the quality of their products and services. With the help of several Total Quality Management (TQM) processes, many manufacturing industries are achieving their expected goals.  If TQM is implemented properly in every area of the department in business, we can easily differentiate the positive impact on processes & overall business objectives.

Implementation of TQM in manufacturing industry helps in increasing an organization’s performance, making strategies with focus on customer’s mindset with the aims of eliminating, reducing, or avoiding faults across the board. TQM implementation in manufacturing and service sectors focus on functions and departments of the company also TQM leds by senior leadership via training, goal setting along with effective communication.

However, to implement TQM in manufacturing industry successfully, a lot of businesses lack tools, expertise, and experience. TQM consultants will help you to implement TQM in your organisation with the help of various tools & techniques which will result in higher productivity, optimised cost, customer satisfaction and continuous improvement.

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How to implement TQM in Manufacturing Business?

Step by Step approach To implement total quality management in manufacturing, we will-

  • Recording of voice of customers (VoC) / pain areas.
  • Examine your current situation.
  • Highlighting opportunities for improvement (OFIs).
  • Make a customized project plan for deployment of TQM methodology includes, project scope, time frames, resource plan and budgets.
  • Measure and Improve your success rate with the guidance of experienced consultants and subject matter experts.

Major areas of improvement through TQM

Total quality management in the manufacturing industry describes a management strategy that took a long term success with customer satisfaction and continuous improvement. Every employee of the manufacturing industry is responsible for the improvement of the company’s goods and services. So, TQM works as a pillar of Total Lean Management pillar. TQM has 10 areas of working-

  • Quality of workplace 
  • Quality of improvement
  • Quality of Material 
  • Quality of Process 
  • Quality of Employee 
  • Quality of Communication
  • Quality of Supplier
  • Quality of Documentation
  • Quality of Measurement
  • Quality of Management

8 principles that govern Total Quality Management initiatives:

Customer Focused: Ultimately customers will decide the quality level of the product and whether or not improvement initiatives were successful.

Total Employee Involvement: Every employee works together to get the common goals.

Process-Centric: Work of TQM is to strongly focus on process thinking. Performance metrics are counted on a regular basis in order to identify any unexpected deviations.

Integrated System: To achieve the quality excellence, an integrated system is the best approach for horizontal processes that interconnect all other vertical functions.

Strategic and Systematic Approach: The difficult part of achieving an organization’s vision, mission, and goals is the strategic approach of quality management. 

Continual Improvement: This technique is used to find analytical and creative ways to become more competitive and productivity to meet the organizational goals. 

Fact-Based Decision Making: To increase decision accuracy and accurate forecasting, data should be continuously collected and analyzed. 

Communications: Effective communications of strategies, method, and timeliness plays a large part in maintaining morale and in motivating employees at all levels.

Our TQM in Manufacturing Industry and TQM Consultants Services are designed to cater the expected result in performance of the organization. Improvement ideas given by TQM consultants should go beyond actions that assign to a specific function. So when we measure the final result, each area of the organization should be counted. As a result, production, customer satisfaction, and revenues all rise with a positive feedback loop of continuous improvement.