TQM Consultants in Manufacturing

Customer Satisfaction | Standardized Quality | Optimised Cost

Worldwide companies are always seeking continuous improvement in their processes, increasing the quality of their products and services. We have a team of TQM consultants that focus on ensuring your company is operating at peak performance. Our consultants are masters at improving workflows and enhancing quality and always ready to support for product and process development through TQM consulting.

With the help of several Total Quality Management (TQM) processes, many manufacturing industries are achieving their expected goals.  If TQM is implemented properly in every area of the business, we can easily differentiate the positive impact on processes & overall business objectives. 

Implementation of TQM in manufacturing industry helps in increasing an organization’s performance, making strategies with focus on customer’s mindset with the aims of eliminating, reducing, or avoiding faults across the board. TQM implementation in manufacturing and service sectors focuses on functions and departments of the company. Additionally TQM is led by senior leadership through training, goal setting, and effective communication.

However, to implement TQM in manufacturing industry successfully, a lot of businesses lack tools, expertise, and experience. TQM consultants will help you to implement TQM in your organisation with the help of various tools & techniques which will result in standardized quality, optimised cost, customer satisfaction and continuous improvement.

Get Expert's Advice For Gap Analysis On Your Quality Management Journey

How to implement TQM in Manufacturing Industry?

Step by Step approach to implement total quality management in manufacturing, we will-

  • Recording of voice of customers (VoC) / pain areas.
  • Examine your current situation.
  • Highlighting opportunities for improvement (OFIs).
  • Make a customized project plan for deployment of TQM methodology includes project scope, time frames, resource plan and budgets.
  • Measure and improve your success rate with the guidance of experienced consultants and subject matter experts.

Major areas of improvement through TQM Consultants

Total quality management in the manufacturing industry describes a management strategy that took a long term success with customer satisfaction and continuous improvement. Our TQM Consultants provides important skills to those business who are seeking for new plan initiatives, development strategies, and transition staff responsibilities.

Every employee of the manufacturing industry is responsible for the improvement of the company’s goods and services. The journey of TQM also dovetail properly with the lean manufacturing journey. TQM has 10 areas of working-

  • Quality of workplace 
  • Quality Improvement
  • Quality of Material 
  • Quality of Process 
  • Quality of Employee 
  • Quality of Communication
  • Quality of Supplier
  • Quality of Documentation
  • Quality of Measurement
  • Quality of Management

8 principles that govern Total Quality Management initiatives:

Customer Focused: The first principle of Total Quality Management emphasizes the importance of focusing on customers, as they determine the quality of a product. Meeting or exceeding customer expectations by fulfilling their needs with durable products ensures they perceive the product as high-quality. Understanding customer needs helps in sourcing the right materials, people, and processes to achieve this goal.

Total Employee Involvement: Increasing productivity, processes, or sales requires total employee commitment. Employees need to understand the communicated vision and goals, be adequately trained, and have the proper resources to complete tasks and meet goals on time.

Process-Centric: Work of TQM is to strongly focus on process thinking. Performance metrics are counted on a regular basis in order to identify any unexpected deviations.

Integrated System: To achieve quality excellence, an integrated system is the best approach for horizontal processes that interconnect all vertical functions. In this integrated system, it is important for everyone in every department to thoroughly understand the policies, standards, objectives, and processes. This understanding helps companies to continually improve and gain a competitive edge.

Strategic and Systematic Approach: The difficult part of achieving an organization’s vision, mission, and goals is the strategic approach of quality management. In order to increase efficiency, multiple processes within a development or production cycle are managed as a system of processes.

Continual Improvement: This technique is used to find analytical and creative ways to become more competitive and productive to meet the organizational goals. Total Quality Management principles should help your business keep an eye toward continual improvement because the ultimate goals of your continual improvement should always align with the objectives of your organization.

Fact-Based Decision Making: To increase decision accuracy and accurate forecasting, data should be continuously collected and analyzed. Additionally, decisions can be defended or adjusted based on real data outcomes.

Communications: Effective communications of strategies, method, and timeliness plays a large part in maintaining morale and in motivating employees at all levels. This principle will help business to measure the success of current processes and policies.

Our TQM in Manufacturing Industry and TQM Consultants Services are designed to cater the expected result in performance of the organization. Improvement ideas given by TQM consultants should go beyond actions that assign to a specific function. So when we measure the final result, each area of the organization should be counted. As a result, production, customer satisfaction, and revenues all rise with a positive feedback loop of continuous improvement.

How can an Industry get Deming Certification?

We have a team of consultants with in-depth implementation experience of Deming’s certifications. We help companies to guide through the deming certification journey and support companies to adopt industry-leading practices, enhance their operational efficiency, excellence in quality management and ultimately achieve deming certification.

Deming’ 12 principle in Total Quality Maintenance

Deming 12 Principles

7 Problem Solving Tools in Total Quality Management

Here is a list of basic set of Total Quality Management tools. These tools will help to identify and analyse qualitative and quantitative data which is useful for businesses. That are:

  • Check Sheet
  • Fishbone Diagram
  • Flow Chart
  • Pareto Chart
  • Histogram
  • Scatter Diagram
  • Control Chart

TQM Tools

Why implement TQM in Manufacturing Industry?

Without TQM: Losses Faced

Inconsistent Quality

  1. Without TQM, variability in production can lead to inconsistent product quality.
  2. Result: Higher rates of defects and inconsistencies can damage a company’s reputation and customer trust.

Customer Dissatisfaction:

  1. Poor quality products that do not meet customer expectations can lead to decreased customer satisfaction.
  2. Result: Fewer repeat purchases and negative referrals can impact sales and brand reputation.

Increased Costs:

  1. Frequent defects result in costly rework and increased scrap rates, driving up operational expenses.
  2. Higher warranty claims: Add to elevated production costs in the absence of TQM.

Reactive Problem Solving:

  1. Issues can escalate unnoticed, causing significant operational disruptions and increased downtime.
  2. The absence of TQM delays issue recognition, leading to major disruptions and extended downtime.

With TQM: Benefits Achieved

Improve Quality

  1. TQM reduces variability in production, ensuring consistent and high-quality products with fewer defects.
  2. Delivering superior quality products boosts customer satisfaction and loyalty, leading to repeat business and positive referrals.

Customer Satisfaction:

  1. TQM ensures products meet or exceed customer expectations, enhancing satisfaction.
  2. Consistently high-quality products foster customer loyalty and encourage repeat business..

Reduced Costs:

  1. It enhances process efficiency, lowering operational costs.
  2. With fewer defects, expenses related to rework, scrap, and warranty claims are significantly reduced.

Proactive Problem Solving:

  1. TQM identifies problems early through data-driven decision-making, preventing major disruptions.
  2. Ongoing improvement practices ensure issues are addressed promptly, maintaining smooth operations.

The main objective of TQM is “Do the right things, right the first time, all the time.” TQM is recognized as a generic management tool applicable in the manufacturing industry to enhance organizational efficiency, customer satisfaction, and employee involvement. Here we will assist you with successful implementation of TQM programs through our expert TQM Consultants.