Total Quality Management Training | TQM Training

Elevate your organizational performance with Total Quality Management (TQM) training in India. Our program offers a comprehensive understanding of TQM principles, equipping participants with tools to enhance product and service quality. Gain insights into process optimization, continuous improvement, and a customer-centric approach.

Join our Total Quality Management training in India to cultivate a culture of excellence and drive sustained success in today’s competitive business landscape.

total quality management

Course Objective

Develop a thorough comprehension of Total Quality Management (TQM) principles and methodologies.
Acquire practical skills to implement TQM initiatives for enhanced organizational efficiency.
Foster a customer-centric mindset, emphasizing the importance of meeting and exceeding customer expectations.
Instill a culture of continuous improvement within organizational processes.
Tailor TQM practices to align with the specific requirements and nuances of the Indian business landscape.

Who Should Attend

Quality Managers
Operations Managers
Team Leaders
Process Engineers
Executives and Decision-Makers
Anyone Involved in Quality Assurance

Benefits Of Attending

Attending Total Quality Management (TQM) training offers numerous benefits:

Comprehensive TQM Understanding: Introduction to TQM concepts and principles, emphasizing the importance of quality management.
Philosophies of Quality Leaders: In-depth exploration of quality philosophies from Deming, Juran, Crosby, Kaizen, Shingo, Ishikawa, and Taguchi.
Quality Circles and Application: Understanding the concept and operation of Quality Circles, application in organizations using tools like Fish Bone.
Six Sigma Mastery: Introduction to Six Sigma, covering deviation, standard deviation, phases, defective units, and its significance.
Leadership Excellence: Definition, characteristics, and concepts of quality leadership, emphasizing the role of TQM leaders.
Customer Satisfaction Focus: Exploration of customer satisfaction, perception of quality, feedback mechanisms, service quality, and customer retention.

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Workshop Modules

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Training Outline

1. Introduction to TQM
– Concepts Introduction
– Development of the Importance of Quality Management
– Quality and Public
– Factors Affecting Quality
– Total Quality Management: Introduction and Principles.

2. TQM Philosophies
– Approach to Quality
– Deming
– Juran
– Crosby
– Kaizen
– Shigeo Shingo
– Ishikawa
– Taguchi

3. Concept of Quality Circles
– Objective; Process of Operation of Quality Circles
– Using the Concept; Fish Bone; Application in Organization

4. Six Sigma Introductions
– Deviation and Standard Deviation
– Phases and Defective Units of Six Sigma
– Its Importance

5. Leadership
– Definition
– Characteristics of Quality Leaders
– Leadership Concepts
– Role of TQM Leaders

6. Customer Satisfaction
– Introduction
– Customer Perception of Quality
– Feedback
– Service Quality
– Customer Retention

7. Performance Measures
– Quality Costs
– Basic Concepts
– Performance Measure Presentation
– Appraisal Cost Category
– Collection and Reporting
– Analysis
– Deming Prize
– MBNQA

8. Basic QC Tools (with MS Excel and Minitab)
– Flow Charts, Cause, and Effect
– Fishbone, Ishikawa Diagram
– Histogram or Bar Graph
– Check Sheets
– Pareto Principle
– Scatter Plots
– Control Charts

9. New QC
– Affinity diagram
– Relations diagram
– Tree diagram
– Matrix diagram
– Matrix data analysis
– Arrow diagram
– Process Decision Program Chart (PDPC)

10. Advanced Tools and Techniques
– Quality Function Deployment
– QFD – Team
– Design of Experiments
– Quality Management Systems
– Bench Marking
– Case Studies

Training Deliverables

GROUP EXERCISE

PAIR EXERCISE

CASE STUDIES

INDIVIDUAL EXERCISE

PROJECT SELECTION

POWER POINT

VIDEO DEMO

RELEVANT TESTS

SITE VISITS

ROLE PLAYS

Feedback From Past Participants

Leading Ride Control Manufacturer
Leading Automotive HVAC Manufacturer
Automotive Gear Manufacturer
India’s Largest Jewellery Manufacturer
Medical Diagnostic Equip Manufacturer
Leading Electric Vehicle Manufacturer

Questions?