Total Quality Management (TQM) Training Course in India

Elevate your organizational performance with Total Quality Management (TQM) training in India. Our program offers a comprehensive understanding of TQM principles, equipping participants with tools to enhance product and service quality. Gain insights into process optimization, continuous improvement, and a customer-centric approach.

Join our Total Quality Management training in India to cultivate a culture of excellence and drive sustained success in today’s competitive business landscape.

total quality management

Course Objective


  • Develop a thorough comprehension of Total Quality Management (TQM) principles and methodologies.
  • Acquire practical skills to implement TQM initiatives for enhanced organizational efficiency.
  • Foster a customer-centric mindset, emphasizing the importance of meeting and exceeding customer expectations.
  • Instill a culture of continuous improvement within organizational processes.
  • Tailor TQM practices to align with the specific requirements and nuances of the Indian business landscape.

Who Should Attend


  • Quality Managers
  • Operations Managers
  • Team Leaders
  • Process Engineers
  • Executives and Decision-Makers
  • Anyone Involved in Quality Assurance

Benefits Of Attending

Attending Total Quality Management (TQM) training offers numerous benefits:

  • Comprehensive TQM Understanding: Introduction to TQM concepts and principles, emphasizing the importance of quality management.
  • Philosophies of Quality Leaders: In-depth exploration of quality philosophies from Deming, Juran, Crosby, Kaizen, Shingo, Ishikawa, and Taguchi.
  • Quality Circles and Application: Understanding the concept and operation of Quality Circles, application in organizations using tools like Fish Bone.
  • Six Sigma Mastery: Introduction to Six Sigma, covering deviation, standard deviation, phases, defective units, and its significance.
  • Leadership Excellence: Definition, characteristics, and concepts of quality leadership, emphasizing the role of TQM leaders.
  • Customer Satisfaction Focus: Exploration of customer satisfaction, perception of quality, feedback mechanisms, service quality, and customer retention.

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Workshop Modules

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Training Outline

1. Introduction to TQM
  – Concepts Introduction
  – Development of the Importance of Quality Management
  – Quality and Public
  – Factors Affecting Quality
  – Total Quality Management: Introduction and Principles.

2. TQM Philosophies
  – Approach to Quality
  – Deming
  – Juran
  – Crosby
  – Kaizen
  – Shigeo Shingo
  – Ishikawa
  – Taguchi

3. Concept of Quality Circles
  – Objective; Process of Operation of Quality Circles
  – Using the Concept; Fish Bone; Application in Organization

4. Six Sigma Introductions
  – Deviation and Standard Deviation
  – Phases and Defective Units of Six Sigma
  – Its Importance

5. Leadership
  – Definition
  – Characteristics of Quality Leaders
  – Leadership Concepts
  – Role of TQM Leaders

6. Customer Satisfaction
   – Introduction
   – Customer Perception of Quality
   – Feedback
   – Service Quality
   – Customer Retention

7. Performance Measures
  – Quality Costs
  – Basic Concepts
  – Performance Measure Presentation
  – Appraisal Cost Category
  – Collection and Reporting
  – Analysis
  – Deming Prize

8. Basic QC Tools (with MS Excel and Minitab)
  – Flow Charts, Cause, and Effect
  – Fishbone, Ishikawa Diagram
  – Histogram or Bar Graph
  – Check Sheets
  – Pareto Principle
  – Scatter Plots
  – Control Charts

9. New QC
  – Affinity diagram
  – Relations diagram
  – Tree diagram
  – Matrix diagram
  – Matrix data analysis
  – Arrow diagram
  – Process Decision Program Chart (PDPC)

10. Advanced Tools and Techniques
  – Quality Function Deployment
  – QFD – Team
  – Design of Experiments
  – Quality Management Systems
  – Bench Marking
  – Case Studies

Training Deliverables











Feedback From Past Participants

  • Leading Ride Control Manufacturer
  • Leading Automotive HVAC Manufacturer
  • Automotive Gear Manufacturer
  • India’s Largest Jewellery Manufacturer
  • Medical Diagnostic Equip Manufacturer
  • Leading Electric Vehicle Manufacturer


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