Total Quality Management (TQM) Training Course in India

TRIZ is a powerful methodology for enhancing innovation and creativity, solving practical problems, and building new technologies for large and small corporate environments. TRIZ helps organizations to generate more solutions of higher quality in less time. It also improves the scope and strength of intellectual property.

total quality management

Course Objective


  • How psychological inertia can affect problem solving and innovation.
  • Create a function model of a system to identify contradictions and resolve them.
  • Identify and define problems in terms of contradictions.
  • Successfully solve problems using the Contradiction Matrix Theory, Separation Principles, and the System Approach.
  • Eliminate rather than live with contradictions
  • How to use key TRIZ concepts including:

Zones of Conflict :

Contradictions and Tradeoffs, Functional Analysis, System Constraints,The Ideal Final Result & Ideality, Utilisation of Invisible and Idle Resources

Who Should Attend


  • Innovator
  • Entrepreneurs
  • Design and Development Managers
  • Quality Managers
  • Business Process Engineer
  • NPD Engineer
  • Strategic / Problem Solving Managers

Benefits Of Attending

TRIZ includes a practical methodology, tool sets, a knowledge base, and model-based technology for generating innovative solutions for problem-solving.TRIZ presents a systematic approach for understanding and defining challenging problems: difficult problems require an inventive solution, and TRIZ provides a range of strategies and tools for finding these inventive solutions

The central purpose of TRIZ-based analysis is to systematically apply the strategies and tools to find superior solutions that overcome the need for a compromise or trade-off between the two elements

The three primary objectives:

  • Problems and solutions are repeated across industries and sciences. By classifying the “contradictions” (see later) in each problem, you can predict good creative solutions to that problem.
  • Patterns of technical evolution tend to be repeated across industries and sciences.
  • Creative innovations often use scientific effects outside the field where they were developed.

Training Outline

1. Introduction to TQM
  – Concepts Introduction
  – Development of the Importance of Quality Management
  – Quality and Public
  – Factors Affecting Quality
  – Total Quality Management: Introduction and Principles.

2. TQM Philosophies
  – Approach to Quality
  – Deming
  – Juran
  – Crosby
  – Kaizen
  – Shigeo Shingo
  – Ishikawa
  – Taguchi

3. Concept of Quality Circles
  – Objective; Process of Operation of Quality Circles
  – Using the Concept; Fish Bone; Application in Organization

4. Six Sigma Introductions
  – Deviation and Standard Deviation
  – Phases and Defective Units of Six Sigma
  – Its Importance

5. Leadership
  – Definition
  – Characteristics of Quality Leaders
  – Leadership Concepts
  – Role of TQM Leaders

6. Customer Satisfaction
   – Introduction
   – Customer Perception of Quality
   – Feedback
   – Service Quality
   – Customer Retention

7. Performance Measures
  – Quality Costs
  – Basic Concepts
  – Performance Measure Presentation
  – Appraisal Cost Category
  – Collection and Reporting
  – Analysis
  – Deming Prize

8. Basic QC Tools (with MS Excel and Minitab)
  – Flow Charts, Cause, and Effect
  – Fishbone, Ishikawa Diagram
  – Histogram or Bar Graph
  – Check Sheets
  – Pareto Principle
  – Scatter Plots
  – Control Charts

9. New QC
  – Affinity diagram
  – Relations diagram
  – Tree diagram
  – Matrix diagram
  – Matrix data analysis
  – Arrow diagram
  – Process Decision Program Chart (PDPC)

10. Advanced Tools and Techniques
  – Quality Function Deployment
  – QFD – Team
  – Design of Experiments
  – Quality Management Systems
  – Bench Marking
  – Case Studies

Training Deliverables











Feedback From Past Participants

  • Leading Ride Control Manufacturer
  • Leading Automotive HVAC Manufacturer
  • Automotive Gear Manufacturer
  • India’s Largest Jewellery Manufacturer
  • Medical Diagnostic Equip Manufacturer
  • Leading Electric Vehicle Manufacturer


Contact Us | +91 7042140046 | [email protected]